Oman Air Support
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Enrollment & Benefits
What are the benefits of being a Sindbad member?
When will I get my Sindbad card?
What do I need to do when my Sindbad card is lost or stolen?
Sindbad miles & Tier miles
How long are my Sindbad miles valid for?
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What are advantages of setting up a Family account?
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Spending My Sindbad miles
Can I redeem miles for a one-way trip?
How can I ensure that my Sindbad Miles are credited to my Sindbad membership account?
Are flight Rewards inclusive of taxes?
Earning Sindbad miles
Do I earn Sindbad miles on Code share flights?
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How do I access my Sindbad e-newsletter?
Why this sudden switch to an e-newsletter for Sindbad?
Who are the Partners of Oman Air Frequent Flyer Programme?
How do I get in touch with the Sindbad programme?
Plan & Book FAQs
Can I modify, cancel or refund my reservation Online?
Can I select or pre-reserve my seat online?
Can I apply the value of an unused ticket/voucher towards online ticket purchase?
Can I request special assistance when making my reservation?
How far in advance can I book a flight?
Can I purchase student fares online?
Credit Card Verification
What are the requirements for using third party payment for bookings?
What is the procedure of debiting the amount from my credit card account?
Can I reserve seats for my Oman Air flights and how do I do this?
Can I reserve seats with extra leg-room in Economy Class?
Can I pay using a debit card?
Can I pay for one booking with more than one credit card?
Can I pay a deposit to hold the booking or can I pay in instalments?
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What to check before reporting a lost ticket?
What should I do if I lose my electronic ticket printout or reference number?
What should I do if I've not received my e-ticket?
Multi City Booking
Can I book a stopover in Muscat through omanair.com?
Can I book a trip with multiple destinations through omanair.com?
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Changes to my booking
How can I make changes to my booking?
How can I request a refund?
Will I have to pay any fees for changing my ticket?
What is a promotional code?
Can I change the name after I've booked?
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What type of meals am I able to request with Oman Air?
If I want to book my meals online, how much advance notice do I have to give?
What is an Online Meal Request?
Unaccompanied Minor Booking
Can my child or children travel alone on Oman Air?
What assistance does Oman Air provide on arrival?
What assistance does Oman Air provide at the airport?
Online Infant Booking
Can I do a meal selection for the infant?
Do I need to take special care of Infants during take-off, landing, and in the air?
Can I change the pre-assigned bassinet seat online?
Code Share Flights
With which airlines does Oman Air operate Codeshare flights?
What is Codeshare flight?
Will I receive alerts for codeshare flights?
Complimentary Airport Transfer Service
What if my complimentary airport transfer exceeds the maximum mileage allowed?
Which cities does Oman Air provide complimentary airport transfer service?
Pregnant while travelling
Can I travel on a Oman Air flight while pregnant?
What is my checked baggage allowance?
Is there a special allowance for Zam Zam?
Are there additional baggage allowances for passengers with disabilities?
What should I not carry in my hand baggage?
Where should I place my cabin baggage?
What is my hand baggage allowance?
Missing, Delayed or Damaged Baggage
What happens if my baggage was delayed or damaged?
What happens once you have found my baggage?
What if I need to buy essential items when my baggage is delayed?
What does "The contents fit easily into the plastic bag and the bag is closed completely." mean?
Are there any liquids that I can take?
What liquids are not allowed?
Can I carry my Musical Instruments onboard?
Are there special baggage allowances for musical instruments?
Can I take musical instruments as checked baggage?
Do I need to pack my bicycle?
Are there additional baggage allowances for bicycles?
Does the tank need to be empty?
Can I take my own diving equipment?
What diving equipment can be include?
What Sporting equipment can not be checked-in?
Are there additional baggage allowances for sports equipment?
Are there additional baggage allowances for golfing equipment?
Information and Services
Muscat International Airport
Does Muscat International Airport have a Duty Free Allowance?
Arriving at Muscat International Airport
How doI get to/from Muscat International Airport?
Visa, Passport and Travel Documentation
Can I get a tourist visa on arrival in Oman?
Do I need a transit visa for Muscat International Airport?
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Oman Air Lounges
Can I pay to use any of your lounges if I'm travelling in Economy?
Does Oman Air have a First Class Lounge?
Does Oman Air have a Business Class Lounge?
Privacy and Security
What is the security code and where do I find it on my credit card?
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Airports in Oman
When will the new airport at Muscat be ready?
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Does Oman Air have onboard WIFI?
How can I get in touch with an Oman Air office?
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Why are there no special web fares for my flights?
How can I subscribe to the Oman Air newsletter?
Where can I find information on Oman Air Holidays packages, prices & special offers?
General Legal Information
Conditions of Carriage